Contact
Reaching the review desk
Every message goes to the same inbox and is read by an editor, not a bot. Write to [email protected] and you will normally hear back within two working days, New Zealand time. The desk works Monday to Friday, roughly 09:00 to 18:00 NZST, so a message sent on a Saturday is answered on the Monday.
What we can help with
We answer questions about the figures on this site: how a payout window was measured, why one brand sits above another, which of the ten casinos accept POLi, or what a wagering multiplier means for a NZ$100 deposit. We are happy to explain a score in detail. Tell us which casino and which figure you are asking about and the reply will be quicker.
What we cannot do
We are not an operator and we hold no player accounts. A stuck withdrawal, a closed account, a failed identity check or a disputed bonus has to go to the casino support team first, then to the licensing body named on its site. We cannot release funds, reverse a deposit or intervene in a dispute, and we never ask anyone for a password, a card number or a copy of an identity document.
Corrections and commercial enquiries
Spotted a bonus cap, a free spin count or a payout time that no longer matches what an operator publishes? Send the casino name and a screenshot to the same address and mark the subject line "correction". Operators and affiliate managers can use that inbox too, though nothing said there changes a position in the table.